Transferring Calls: Blind vs Attended Transfers vs Transfer to VM

Note: The process of transferring calls, as detailed below, should be applicable across different phone models, although the location of specific buttons may vary.

What is the Difference?

  • Blind Transferring: This involves transferring a call directly to another destination without announcing the caller. The call will ring at the destination immediately after you initiate the transfer.
  • Attended Transferring: This method allows you to transfer a call to another destination with an opportunity to first speak with the recipient. It’s useful for providing context or information about the call before completing the transfer.

Blind Transferring a Call

  1. While on an active call, press the “Transfer” key.
  2. Dial the destination number. This could be an internal extension or an external phone number.
  3. Press the “Transfer” or “B. Transfer” button to complete the transfer.

Attended/Guided Transferring a Call

  1. While on an active call, press the “Transfer” key.
  2. Dial the destination number, either an extension or an external number.
  3. Wait for the call to begin ringing.
  4. Once connected, you can converse with the recipient while the original caller is on hold.
  5. To complete the transfer, press the “Transfer” button.
  6. If you need to cancel the transfer, press the “End Call” button either while it is ringing or after connection.

Transferring Calls Directly to Voicemail

  • To transfer a call directly to another person’s voicemail, you can use a Blind Transfer method.
  • When you receive a call that you want to transfer to voicemail, initiate a Blind Transfer.
  • Dial 03 followed by the user’s extension number (03ext)
  • The call will be sent directly to the specified voicemail box, allowing the caller to leave a message.