Create a Call Park Queue

As your organization grows, you might find the need for additional park queues to enable more selective call parking.

Creating Call Park Queues:

1. Access Call Queues:
   • Navigate to the Call Queues page on the CoPilot VoIP portal.
2. Add a New Queue:
   • Click the ‘Add Call Queue’ button.
3. Configure the Queue:
   • In the ‘Add a Call Queue’ modal, assign a unique name to the park queue in the Name box.
   • Enter an unused extension number in the Extension box.
     • Quick Tip: Extensions 701-709 are designed for Call Park Queues. Using other extension numbers may result in issues using Call Park Queues..
   • If applicable, use the Department and Site boxes for organizational sorting.
   • In the Type section, select ‘Call Park’.
4. Finalize:
   • Click ‘Add’ to create the new park queue.
   • You will see the new park queue listed with others on your call queues page.

Repeat this process to create additional park queues as needed.

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Add a Call Park Key to a Phone

After creating new park queues, you can add call park keys to phones for easy access.

Setting Up Call Park Keys:

1. Access Phone Settings:
   • Go to the Inventory page on the CoPilot VoIP portal.
2. Configure a Phone:
   • Click the ‘Phone Manager’ button for a phone you wish to add the call park key to.
3. Assign the Key:
   • On the Phone Manager page, select the line key you wish to configure.
   • Use the Feature dropdown to choose ‘Call Park’.
4. Enter Park Queue Details:
   • In the ‘Enter a Call Park’ box, input the name or extension number of the new park queue.
   • In the ‘Custom Label’ box, type a name for the call park key as it will appear on the phone.
5. Apply Changes:
   • Repeat steps 3-4 for each call park key you wish to add.
   • Select ‘Apply and Resync’ to update both the portal and the phone.
   • Quick Tip: Alternatively, select ‘Apply’ to update the portal, with the phone updating during its nightly cycle.

Call Park Key Indicators:

• Phones sharing call park keys will display a light indicating the status of the park queue.
  • Green Light: The call park is empty.
  • Red Light: The call park is occupied. Press the key to pick up the call.