---
title: How to Change A Voicemail Greeting
description: "## Desk Phone - Press the Message / Envelope button A or dial 5001. - Enter your voicemail password, followed by the # button. Dial 6 for the greeting menu. - Press 1 for the first greeting. Follow the audio…"
url: "https://copilotvoip.com/help/how-to-change-a-voicemail-greeting/"
updated: "2024-08-14"
category: Using CoPilot VoIP
---

# How to Change A Voicemail Greeting

## Desk Phone

- Press the Message / Envelope button A or dial 5001.
- Enter your voicemail password, followed by the # button. Dial 6 for the greeting menu.
- Press 1 for the first greeting. Follow the audio prompts to record your
  message.

## Mobile App

- Open your CoPilot VoIP Mobile App
- Click the **☰** menu icon
- Select the **Greetings** option
- Click the **+** button to record a new greeting
- Add a name to the greeting
- Tap the large microphone button to begin recording
- Once done, tap the ▶ to listen to your recording
- Once satisfied, click the **Save** button
- To select the new voicemail, click on the name of the new recording and click **Select**
- You may now close out of the **Greetings** menu

## CoPilot VoIP Web Portal:

### Navigate to Voicemail Greetings

Once you log in to the CoPilot web portal, click on the message icon then go to the **Settings** tab below. You can also browse directly to: [https://portal.copilotvoip.com/portal/users/edit/voicemail](https://portal.copilotvoip.com/portal/users/edit/voicemail)

![](https://copilotvoip.com/wp-content/uploads/2024/06/image.png)

### Update the Voicemail Greeting

Once you are on the Voicemail Settings Page, click on the **Manage** icon indicated below by the speaker icon:

![](https://copilotvoip.com/wp-content/uploads/2024/06/image-2.png)

You will be taken to a pop-up window that contains your current greeting options. 

![](https://copilotvoip.com/wp-content/uploads/2024/06/image-3.png)

- You can use the **Play button to listen** to the greeting 
- You can **download a greeting** 
- You can** edit a greeting **
- You can **delete a greeting **

At the bottom, click the Add Greeting Button to create a New Greeting
![mceclip9.png](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/14020/2676675/mceclip9.png)

There are **3 ways to add a greeting** to your Voicemail

1. **Text-To-Speech** - This option will allow you to type a message that will be converted to an audio file. The voice option can be selected to determine how the text-to-speech will sound. The Play Button can be used to preview the audio file. 

1.

![](https://copilotvoip.com/wp-content/uploads/2024/06/image-4.png)

2. **Upload** - If you already have a message recorded you can select the Upload option and select the audio file saved on your computer and select upload to save it to the menu.

![](https://copilotvoip.com/wp-content/uploads/2024/06/image-5.png)

**The sound file needs to be in a .wav file, mono channel, and 8000 Hz format!To convert your audio file, use this handy website**: **[G711.org - Telephony File Converter](https://g711.org/)**
When using this website to convert the file, **select the “Standard Definition” option** for the Output Format. 

3. **Record - **If you need to record a message you can select the Record Button. Then in the option "Call me at" you can send a call to either an extension (3 or 4 digits) or a ten-digit telephone number to record the message through a phone. You will need to add a description to the greeting.

![](https://copilotvoip.com/wp-content/uploads/2024/06/image-6.png)

1.
2. When you are finished with the call you can either select "Try Again" to re-do the recording or select "Done" to upload the sound to the menu
   .![mceclip11.png](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/14020/2676679/mceclip11.png)

Once you are done recording or the file has been uploaded click on done to review your list of greetings. 

### Select the Active Greeting

After your new greeting has been added, it can be selected from the drop-down menu under Greetings. 

![](https://copilotvoip.com/wp-content/uploads/2024/06/image-7.png)

- Click **Save** to finalize the changes.