---
title: Create a Call Park Queue
description: "As your organization grows, you might find the need for additional park queues to enable more selective call parking. **Creating Call Park Queues:** 1. **Access Call Queues**: - Navigate to the Call Queues page on the CoPilot VoIP portal. 2.…"
url: "https://copilotvoip.com/help/create-a-call-park-queue/"
updated: "2023-12-02"
category: Using CoPilot VoIP
---

# Create a Call Park Queue

As your organization grows, you might find the need for additional park queues to enable more selective call parking.

**Creating Call Park Queues:**

1. **Access Call Queues**:
   - Navigate to the Call Queues page on the CoPilot VoIP portal.
2. **Add a New Queue**:
   - Click the ‘Add Call Queue’ button.
3. **Configure the Queue**:
   - In the ‘Add a Call Queue’ modal, assign a unique name to the park queue in the Name box.
   - Enter an unused extension number in the Extension box.
     - **Quick Tip**: Extensions 701-709 are designed for Call Park Queues. Using other extension numbers may result in issues using Call Park Queues..
   - If applicable, use the Department and Site boxes for organizational sorting.
   - In the Type section, select 'Call Park'.
4. **Finalize**:
   - Click ‘Add’ to create the new park queue.
   - You will see the new park queue listed with others on your call queues page.

**Repeat** this process to create additional park queues as needed.

![](https://copilotvoip.com/wp-content/uploads/2023/12/image-11.png)

---

#### **Add a Call Park Key to a Phone**

After creating new park queues, you can add call park keys to phones for easy access.

**Setting Up Call Park Keys:**

1. **Access Phone Settings**:
   - Go to the Inventory page on the CoPilot VoIP portal.
2. **Configure a Phone**:
   - Click the ‘Phone Manager’ button for a phone you wish to add the call park key to.
3. **Assign the Key**:
   - On the Phone Manager page, select the line key you wish to configure.
   - Use the Feature dropdown to choose 'Call Park'.
4. **Enter Park Queue Details**:
   - In the ‘Enter a Call Park’ box, input the name or extension number of the new park queue.
   - In the ‘Custom Label’ box, type a name for the call park key as it will appear on the phone.
5. **Apply Changes**:
   - Repeat steps 3-4 for each call park key you wish to add.
   - Select ‘Apply and Resync’ to update both the portal and the phone.
   - **Quick Tip**: Alternatively, select ‘Apply’ to update the portal, with the phone updating during its nightly cycle.

**Call Park Key Indicators**:

- Phones sharing call park keys will display a light indicating the status of the park queue.
  - **Green Light**: The call park is empty.
  - **Red Light**: The call park is occupied. Press the key to pick up the call.